Most business owners understand that one of the key aspects to having a successful business is customer satisfaction. Often, this is the biggest dilemma that companies face and the top reason that consumers end a business relationship. In order to provide the outstanding customer service required to best meet the needs of their clients, businesses are turning towards professional answering services. These services have well-trained staff that are available 24/7 depending on your package. In order to choose the answering service that best fits your needs, there are a few things to think about beforehand.
How Reputable is the Answering Service?
When making your selection, pay close attention to services that offer customized accounts and are highly versatile during peak call volume. Additionally, you want to look for a call center that has been in business for quite some time. The last thing you want is for your answering service to pick and leave you dry. You want to see the condition of the center itself as well. If it contains high end technology, there is a good probability that their trainers are qualified and the company offers advanced capabilities.
What are the Rates and what Industries Does the Call Center Serve?
A concept that can be applied to nearly any situation, you get what you pay for. While you are definitely searching for a center that offers competitive rates, don’t jeopardize your service to save a penny. Frequently, packages can be tailored to your needs and provide cost-saving benefits. You will also want to explore what industries the call center has experience in. It can be difficult for answering service employees to relate to customers if they aren’t familiar with the services provided.
With the sheer amount of answering service companies available, the three top contenders have been selected based on their ability to best serve a small business.
1. Phonebooth – At the top of the list is Phonebooth. A great feature that this service provides is a set monthly cost without long-term contracts. For only $20 per user, you get unlimited local and long-distance calling. Additionally, you can read your voicemails through audio files that are emailed and contain a written transcript. The base price include two free phone numbers, unlimited auto-attendants, unlimited groups, and unlimited group conferences.
2. Simple Phone Co. – Another great answering service that has an all-inclusive price of $25 per line. The features include a free number per line, free calling between the United States and Canada, a hosted platform, unlimited minutes, and no contracts. There are plenty of add-on services such as a virtual fax, conference lines, and extra phone numbers that are perfect for small businesses.
3. nDeviX – This managed service starts at $20 per month and includes the ability to check your voicemail on any device, receive email alerts, unlimited local, long distance, and international plans, caller greetings, hold music, interactive menus, and conference calling. A technician is also available to come to your location to install hardware and configure the service at no additional cost.